client services

WE AT AL BOWMAN CREATIVE COMPANY ARE DEVOTED TO QUALITY. MANY OF OUR PRODUCTS PRE-DISTRESSED AND HANDMADE, MAKING EACH UNIQUE WITH SUBTLE VARIANCES. 

EMAIL US AT ALBOWMANCREATIVE@GMAIL.COM WITH ANY QUESTIONS ABOUT YOUR ORDER OR CONTRACTED SERVICES. PLEASE INCLUDE YOUR ORDER/ REFERENCE NUMBER IN THE SUBJECT LINE.

START A RETURN OR EXCHANGE
CREATIVE SERVICES FORM

SHIPPING

  • Orders can take 3-5 business days to be processed. We are unable to edit or change any orders that are already in transit.

  • If your package is missing and nowhere to be found, you can reach out to us, and we will file a claim with USPS. The investigation can take up to 8 days. We won’t be able to refund until USPS comes back with the status of the claim.

  • Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

    International Purchases

    All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via USPS. Any refused shipments will not be refunded.

return & exchange requests

  • We offer return or exchange only for item(s) shipped back to us within 7 days of receiving your item(s). Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no refund or exchange will be issued for the item.

    Once we have received and inspected the item(s) from your return a credit will be sent via that can be used towards your next purchase online. Shipping costs are non-refundable. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs are non-refundable.

    If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you.

  • Visit the returns portal here.

  • Once we have received and inspected the item(s) from your original return, we will ship your exchange order.

    Please allow 2-3 business days from your return delivered date for us to process your original return and exchange order.

creative services

  • Creative services are all services that we offer dealing with website design, custom apparel, creative direction, and event management/curation.

  • ALL creative services inquiries must fill out a Creative Services Form. Upon filling out this form, interested clients will be sent a booking link (within 3 business days) to schedule a complimentary 30 minute consultation to further discuss specific needs and scope of work.